Account access
Tell us whether you sign in with Apple or Google and the email on your account. If you can sign in, account controls are available in Account settings.
NeedWord Support
How can we help?
Get help with your account, subscription, billing, or data. Email us directly and include the details we need to investigate.
Contact
Email NeedWord support
Include the email on your NeedWord account, whether you use the iPhone app or web, and a short description of what happened.
Never send a password, sign-in code, or full payment-card details.
Common questions
Start here
Billing and subscriptions
iPhone subscriptions are managed through Apple Subscriptions. Web subscribers can use Manage account in NeedWord. If your access has not updated, email us with the purchase platform and date.
Your data
You can export your NeedWord data or start account deletion from Account settings. If you cannot access your account, email support from the address associated with it.
App troubleshooting
Include your device, app or browser version, and the steps that led to the problem. A screenshot is useful when it does not contain private conversation or payment information.
Privacy and terms
How NeedWord handles your information
Review the policies that apply to your account and use of NeedWord.